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Essence ERP
01Support & Managed Services

The vendor is still there in year three

Service
Support & Managed Services
Deliverables
6, named in the scope
Delivered by
The engineers who scoped it

The most expensive moment in an ERP's life is the first upgrade after the implementation partner has moved on.

Customisations break, nobody remembers why a rule exists, and a system that worked fine becomes a risk nobody will touch. Our model prevents that: the engineers who built it support it, monitoring catches problems before users report them, and upgrades carry your customisations forward with regression tests.

Talk to an engineerSee the products
Training and adoption tracking in Essence ERP by role, department and module
Adoption measured by department and module, not assumed
02Deliverables

What we actually hand over

SLA-backed support, proactive monitoring, verified backups, version upgrades that preserve customisations, and quarterly improvement reviews.

  1. 01

    SLA-based support

    Response times matched to business criticality, from named engineers who know your configuration.

  2. 02

    Proactive monitoring

    Failed scheduled jobs, queue backlogs, disk and memory pressure, integration errors — caught before outages.

  3. 03

    Verified backups

    Backups tested by actually restoring them. An untested backup is a hypothesis.

  4. 04

    Version upgrades

    Planned ERPNext upgrades with customisations carried forward, regression-tested on a staging copy of your data.

  5. 05

    User support and training

    Day-to-day help, refresher sessions and onboarding, so knowledge does not leave with people.

  6. 06

    Quarterly reviews

    A scheduled look at what the system still is not doing, and what is worth doing next.

03Engagement

How the work gets shaped

Pick whichever shape suits the work. We will tell you which one we think fits before you ask, and say so plainly if the answer is none of them.

Whichever you pick, the same engineers stay on it. Nothing moves to a delivery pool halfway through.

  • Annual maintenance contracts with tiered SLAs
  • Hosting and infrastructure management on our cloud or yours
  • Takeover support for systems implemented by someone else
04Elsewhere

The other 5 services

All services
01

Custom ERP Development

New doctypes, workflows, validations, reports and portals, written as versioned code so upgrades do not undo them.

What we deliver
02

ERP Implementation & Setup

Discovery, configuration, data migration, training and go-live cover, with the same team from scope through support.

What we deliver
03

ERP Integration

Connect e-commerce, payments, logistics, banking, government portals, devices and in-house applications through tested connectors and a documented API.

What we deliver
04

Dashboards & Analytics

Role-based dashboards and reporting on live ERP data, with drill-down to the transaction and alerts that raise themselves.

What we deliver
05

Automation & AI

AI-assisted helpdesk, document extraction, intelligent routing, anomaly detection and workflow automation built into the ERP rather than bolted beside it.

What we deliver

Tell us what is actually going wrong

Fifteen minutes on WhatsApp is usually enough to tell whether an ERP is the right answer for you. If it is not, we will say so.

Start a conversationBook 30 minutesor call +91 94298 76631